Thank you for shopping with Remami Peace Productions.
We strive to provide high-quality products and a positive experience for our customers. However, we understand that issues may arise. This policy outlines the conditions for refunds and returns for purchases made on our website.
1. Returns
We accept returns under the following conditions:
- The item was damaged or defective upon delivery.
- The item received does not match your order (e.g., incorrect book or artwork).
- Returns must be initiated within 7 days of receiving your order.
To process a return, please contact us at +234 802 631 3865, info@remamipeace.com.ng with:
- Your order number
- Proof of purchase (receipt or confirmation email)
- A clear description of the issue
- Photographic evidence (if applicable)
Returned items must be in their original packaging and unused condition.
2. Refunds
Refunds will be issued in the following cases:
- If the returned item meets the conditions above.
- If the order cannot be fulfilled due to unforeseen circumstances (e.g., out-of-stock items).
Refund Process:
- Refunds are processed within 5–10 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method used during checkout.
Please Note:
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).
3. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please initiate a return for the original item and place a new order.
4. Non-Returnable Items
Certain items are not eligible for return, including:
- Digital products (e.g., eBooks or digital downloads).
- Customized or personalized orders.
- Sale or clearance items.
5. How to Contact Us
For questions or assistance regarding returns and refunds, please contact us at:
- Email: info@remamipeace.com.ng
- Phone: +234 802 631 3865
We’re here to help resolve any issues and ensure your satisfaction.
Thank you for choosing Remami Peace Productions!